Workshop on Pandemic Preparedness for Micro, Small & Medium Scale Hotels & Restaurants

29th August 2020 at Tilko Hotel, Jaffna | 30th August 2020 at Mannar Coccos Garden | 06th September 2020 at Hotel Oviya, Vavuniya

Northern Province Hoteliers & Restaurants are getting ready to welcome guests under proper pandemic safety measures….

Northern Tourism Bureau, Korea Lanka School of Hospitality and Hotel Management and EFECS Project, Tourism Value Chain Development Programme in Northern Province jointly conducted a Workshop on Pandemic Preparedness for Micro, Small & Medium Scale Hotels and Restaurants in Jaffna District on 29th August 2020 at Tilko Hotel, Jaffna | 30th August 2020 at Mannar Coccos Garden & 06th September 2020 at Hotel Oviya, Vavuniya. 100 employees from Micro, Small and Medium Hotels and Restaurants in Northern Province were participated the programme.

EFECS Project team in collaboration with the Northern Province Tourism Bureau invited Micro, Small and Medium Hotels and Restaurants in Northern Province using pamphlets, emails, and cold calling. The employees registered for the programme were given one day comprehensive training on post corvid safety measures and guidelines.

Participants followed the standard health practices in attending the programme.

Participants registering for the programme in Jaffna

Ms. Saageny Tharmarathnam, Women Development Officer, SANASA Uththamavi, registering women participants for the programme in Mannar

Hotel employee registering at the programme in Vavuniya

Ensuring that all are given face masks….

The curriculum was developed based on the Pandemic Preparedness Guidelines published by SLTDA and the trainers used the outcomes of the training need analysis conducted by the EFECS Project in collaboration with the Korea Lanka School of Hospitality and Hotel Management in the month of February 2020. This Training Need Analysis was conducted under the guidance of Professor Thevarajah, Former Chairman of Northern Tourism Bureau.

Northern Tourism Bureau is established for the purpose of development and promotion of tourism in Northern Province under the preview of Northern Provincial Council. The institution is presently conducting several sustainable development initiatives under the guidance of the Governor of Northern Province in order to promote Northern Tourism along with a continuous infrastructure development. Mr. Stanley Mascarenes, Chairman of the Northern Tourism Bureau is leading the initiative of enhancing the knowledge on Pandemic Preparedness among tourism stakeholders.

Mr. Stanley Mascarenus, Chairman of Northern Tourism Bureau welcoming the tourism service providers in Northern Province.

Welcoming the MSME Hoteliers and Restaurant Staff in Jaffna District.

“The sessions will be introducing about the pandemic preparedness as well as the guidelines for the operation of Front Office and House Keeping, Food and Beverage, Standalone restaurants, cafes, and cafeterias” mentioned Mr. Mascarenes welcoming the forum. He further elaborated that there will be series of activities presented for both registered and to be registered stakeholders in order to support their development.  All course materials were developed based on the standard criteria published by Sri Lanka Tourism Development Authority under the Pandemic Preparedness.

Addressing the participants at Vavuniya programme.

Korea Lanka School of Hospitality and Hotel Management conducted the programme following the Pandemic Preparedness Course.

Mr. Probodh Kulathunga, Director General of Korea Lanka School of Hospitality and Hotel Management explaining the importance of Pandemic Preparedness Guidelines

Mr. Ranjith Yapa, Senior Lecturur of Korea Lanka School of Hospitality and Hotel Management conducting the sessions

Mrs. P. Hamzayini, Head, Department of Tourism& Hospitality Management, Advanced Technological Institute of Anuradhapura interpreting the sessions in Tamil Language for the service providers in Jaffna, Vavuniya, Mullaitivu and Kilinochchi Districts.

Mrs. Niranjala Alex, Lecturer In Charge, Sri Lanka Institute of Tourism and Hotel Management of Jaffna interpreting the sessions in Tamil Language for service providers in Mannar District

Korea Lanka School of Hospitality & Hotel Management (KLSHHM) is jointly funded by the Good Partners and Korea International Cooperation Agency (KOICA). Good Partners is an international NGO based in the Republic of Korea (South Korea), aimed at supporting medical & educational services to underdeveloped countries. The sessions were conducted by Mr. Ranjith Yapa, Senior Lecturer of Korea Lanka School of Hospitality & Hotel Management and Mr. Probodh Kulathunga, Director General of KLSHHM.

EFECS is a cooperation project implemented in Sri Lanka to establish an Entrepreneur Financial Expertise Centre to streamline the value chain-based SME development programme of SANASA movement, in order to support improving financial stability of MSMEs, particularly women.  The project is funded by the Canadian Government (Global Affairs Canada) and managed by Desjardins International Development organization. The project is implemented in Sri Lanka under the leadership of SANASA International.  Tourism is one of the value chains supported by the project.  In order to develop the SMEs attached to tourism value chain the project has adopted a community-based approach, which we are pilot testing in Northern Province. Since the tourism industry in Sri Lanka has been very negatively affected by the worldwide Covid-19 pandemic project have designed an emergency work plan to mitigate the impact of the Covid-19 pandemic on tourism-based MSMEs in the Northern Province.

Trainings were conducted by a resource panel consisted with academically and professionally qualified trainers in Hospitality and Tourism Management.

“Our institution is established with a mission of dedicating to impart quality higher education & training in the field of hospitality, and to prepare globally competitive professionals for hospitality industry, KLSHHM is presently promoting economic empowerment for marginalized youth in Sri Lanka and providing professional training in the hospitality & hotel industry” said Mr. Kulathunga, Director General of KLSHHM.

User friendly training materials in Tamil and English Language were distributed for each participant for their reference.

Participants were given practical assignments during the session.

Participants attending a role play about preventing Covid 19 in hotel setting at the Vavuniya Programme

A participant summarising the contents presented at the Mannar Programme

Participants in Jaffna, writing the new initiatives learnt on Pandemic Preparedness.

Officers from Northern Tourism Bureau actively participated in organising the event.

Ms. Harshi Abeynayake, Value Chain Officer (Tourism) briefing the Team of Northern Tourism Bureau at Jaffna Forum

Mr. T. Nadeshan, Officer from Northern Tourism Bureau compeering the Mannar Forum

Public Health Inspectors of three district addressed on the importance of adhering into the post-covid19 guidelines issued by the government to protect the country.

Mr. K. Mayjeya, Senior Public Health Inspector Vavuniya and Mr. E. G. Ereshan Roy, Public Health Inspector of Vavuniya presented a detailed presentation on Post-Covid guidelines.

Mr. T. Clintus, Public Health Inspector of Jaffna addressing the forum

Officers of the District Secretariat of Mannar & Vavuniya attended the forum on behalf of the District Secretaries considering the importance of the initiative.

Ms. K. Shabarsa, Assistant District Secretary of Vavuniya attended the Vavuniya forum

Officer represented the District Secretariat of Mannar admired presented guidelines to prevent the pandemic outbreak. 

Department of Cooperative Development, Northern Province invited Tourism MSMEs to gather as a cooperative for sustainable development. Assistant Cooperative Commissioners and their officials explained the importance of getting together as a cooperative and the benefits.

Mr. K.Sasikaran, Senior Officer from Department of Cooperative Development in Jaffna addressing the forum

Mr. S.Sivarajah, Senior Officer from Vavuniya District Assistant Commissioner of Cooperative Development’s Office addressing the participants

Mrs. F H A Sameeyu, Assistant Cooperative Commissioner, Mannar District explaining the importance of getting together as a Cooperative

100 nos of employees were awarded by the guests and the resource panel to encourage their presence and to remark their knowledge enhancement on Pandemic Preparedness.

Mr. Stanley Mascarenes, Chairman, Northern Tourism Bureau awarding certificates

Mr. Probod Kulathunga, Director General of Korea Lanka School of Hospitality and Hotel Management offering certificates for the trained hoteliers and restaurant staff

Mr. Ranjith Yapa, Senior Lecturer, Korea Lanka School of Hospitality and Hotel Management offering certificates for the trained hoteliers and restaurant staff

Mr. Saravanabawan Mohanabavan, Director of Northern Tourism Bureau presenting the certificates for the participants in Mannar Forum

Dr. S. Rajaratnam, Regional Manager, SANASA Insurance awarding certificates for the participants in Jaffna Forum

Mrs. P. Hamzayini, Head, Department of Tourism& Hospitality Management

Advanced Technological Institute of Anuradhapura presenting the certificates

Mrs. Niranjala Alex, Lecturer In Charge, Sri Lanka Institute of Tourism and Hotel Management of Jaffna presenting the certificates

Mr. K. Mayjeya, Senior Public Health Inspector Vavuniya offering the certificates for the participants at Vavuniya forum

Mr. E. G. Ereshan Roy, Public Health Inspector of Vavuniya offering the certificates for the participants at Vavuniya forum

Ms. Harshi Abeynayake, Value Chain Officer, EFECS Project

offering the certificates for a MSME Hotel staff100 Growth Oriented Micro, Small and Medium scale tourism Entrepreneurs in the Five District of Northern Province were trained and awarded by the programme.

Employees of Hotels & Restaurants in Jaffna District, were trained on the Pandemic Preparedness Course

Employees in Hotels & Restaurants in Mannar District were trained on the Pandemic Preparedness Course

Employees in Hotels & Restaurants in Mullaitivu, Kilinochchi and Vavuniya were trained on the Pandemic Preparedness Course

Ms. Harshi Abeynayake, Value Chain Officer, Tourism of EFECS Project thanked all participants and presented her warm gratitude for DID Canada and SANASA for providing technical and financial assistance to educate 100 nos of employees in Northern Province during this difficult period

She further highlighted that the EFECS Project is happy to conduct this programme in collaboration with the Northern Tourism Bureau and Korea Lanka School of Hospitality and Hotel Management.

The support extended by the Government Agents of all Districts as well as the Public Health Inspectors in District level was extremely admired by her.

Ultimately, she presented her warm gratitude for the Commissioner, Mr. P. Vageeshan, Department of Cooperative Development of Northern Province for providing the opportunity to motivate the tourism stakeholders as a Cooperative with the support of Assistant Cooperative Commissioner’s Offices in each District.

The trained tourism professionals were requested to provide their immediate requirement of Sanitary Materials and Equipment to serve the guests as the EFECS project has allocated some relief packages for Northern Province under the Emergency Work Plan. The soon launch of Domestic Tourism Programme was announced at the end of each programme and the MSME hotels and restaurants were invited to be a part of this promotion.