Training Need Analysis in Northern Province

Jaffna, Kilinochchi and Mullaitivu Districts from 17th – 19th January 2020

Recently conducted Tourism Value Chain Survey revealed that the 84% of the Tourism Entrepreneurs in the selected regions are Micro & Small Enterprises. MSMEs are identified based on the number of employees where Micro 1 to 4, Small 5 to 15 and Medium 16 to 74 as defined by the Census & Statistics Department of Sri Lanka. Highest density of Medium Scale Entrepreneurs in Tourism is distributed in the Accommodation cluster which is 46% from the total Medium Scale Entrepreneurs in Tourism.

EFECS project in collaboration with the Korea Lanka School of Hospitality & Hotel Management (KLSHHM) which is jointly funded by the Good Partners and Korea International Cooperation Agency (KOICA) conducted a Training Need Analysis to understand the prevailing standards in Accommodation sector in Jaffna, Kilinochchi and Mullaitivu Districts from 17th to 19th January 2020.

Mr. Jung Jinkwan, Country Director, Mr. Probod Kulathunga, Director General and Mr. Chamara Silva, Lecturer in F & B from Korea Lanka School of Hospitality and Tourism attended this programme. The team was facilitated by Mr. Martin Mailhot, Value Chain Advisor, Mr. V. Sinthujan, Market Development Officer (Northern) and Ms. Harshi Abeynayake, Value Chain Officer (Tourism) from EFECS Project. Team randomly visited the Hotels and Restaurants in each district to understand the knowledge and expertise gaps in Hospitality Management.

Since the highest competition also recorded in the Accommodation Sector, Stakeholders pointed out that the Training and Development in this sector is important to grow the business specially in Northern Province. Stakeholders elaborated that developing the professional skills on Housekeeping, Cookery, Food and Beverage, Front Office targeting on rural community in selected four provinces is required. Further Training on Rules, Regulations relevant to Tourist Accommodation Business, Basic English Language Program for Tourist Accommodation Providers, Training on Restaurant Management, Training on Registration of Hotels and Document Handling Process, Training on Smart reservation techniques and payment handling and also Exposure visits to Star Category Hotels were proposed by the stakeholders answering the survey questionnaires.

“We would like to offer our 05 months inhouse training course including 5 months in the school & six months on the job training in a star class hotel to required tourism stakeholders identified by EFECS free of charge. Our certificates are in parallel with NVQ 3 and 4. In-house lectures, school and practical uniforms and textbooks will be provided free of charge. Further, free lunch for all day scholars and all three meals for the students residing in the hostel will be provided” said Mr. Probod Kulathunga, Director General Korea Lanka School of Hospitality and Tourism after attending the programme.

“In addition to the full time programme, EFECS will be facilitating for a short term programme focusing on the existing employees in Accommodation sector in Northern Province. We expect to start this programme in the Month of March 2020” said Mr. Martin Mailhot, Value Chain Advisor of EFECS Project.

This exercise was successfully conducted with the assistance of Northern Tourism Bureau under the guidance of Professor Thevarajah, Chairman, Northern Tourism Bureau. Mr. T. Nadesh, representative from Northern Tourism Bureau too participated to coordinate with the stakeholders in collaboration with Mr. Viswanathan Sinthujan, Market Development Officer (Northern), EFECS Project.